DATA PRIVACY

Regarding the data privacy policy of the "ROSS Global Family", collectively referred to as ROSS OPERATING VALVE, ROSS CONTROLS®, ROSS DECCO®, Automatic Valve Industrial and Pneumatrol Limited.

At the ROSS Global Family, we comply with our legal obligations under the GDPR (General Data Protection Regulation), LGPD (Lei Geral de Proteção de Dados), and other regulations, making it clear to our customers how we will treat their personal information. I promise you that.

The main points of the ROSS Global Family Privacy Statement are as follows:

We do not sell your personal information to third parties.
We make it easy for you to manage your information.
You can unsubscribe from the link at the bottom of every email we send.
We use data to provide the best customer experience in the ROSS global family, including providing the best customer service and ensuring the information we share is relevant, informative, and timely. Use the.

This document covers information we collect about you, whether through our website, our customer service or sales facilities, our distributors, or otherwise. Please read carefully to understand how your personal information will be treated.

INFORMATION WE MAY COLLECT FROM YOU

To maintain our relationship with you while you remain a customer or potential customer
To process your order and provide agreed goods and services
For invoicing, payment processing, account setup and maintenance
To communicate with you, including responding to information requests/inquiries submitted to you and/or obtaining your feedback regarding our products and services
For record keeping, statistical analysis and internal reporting
To notify you about changes to our products and services
To send you promotional emails about products, services, offers and others that we think are relevant to you.
To notify you about price changes
To notify you of important notices
To monitor the quality of our products and services
To investigate customer complaints
To provide evidence in disputes or anticipated disputes between you and us
In other cases that our company deems necessary for the operation of this website.

PURPOSE OF USE OF INFORMATION

To maintain our relationship with you while you are a customer or potential customer
To process orders and provide agreed goods and services
For invoicing, payment processing, account setup and maintenance
To communicate with you, including responding to submitted information requests/inquiries
To ask for your opinions regarding our products and services
For record keeping, statistical analysis and internal reporting
To notify you about changes to our products and services
To send promotional emails about products, services, offers and other matters that we think are relevant to you
To notify you about price changes
To notify you of important notices
To monitor the quality of our products And services
To investigate customer complaints
To provide evidence in disputes or anticipated disputes between you and us
When we determine that it is necessary to support the operation of this website

LEGAL BASIS FOR PROCESSING

The legal bases we rely on to process your personal information are:

If you consent to direct marketing communications about our products and services, including marketing communications sent by electronic means (e.g. email)
To fulfill a contract with you (such as a contract for the provision of goods or services) or to take steps at your request prior to entering into this contract.
To comply with our legal obligations, including health, safety and environmental laws, anti-money laundering, anti-terrorism and sanctions reviews, complaints and investigations, and litigation.
To protect the vital interests of the person or another person, such as in the event that the person or the other person is seriously injured or becomes ill.
For our legitimate interests in:
- Managing your account (including payment processing) and our relationship with you and communicating with you;
- Website operation
- To send you direct marketing about our products and services, to process your order, to send you our products, unless you have given your consent and the marketing communications are sent by non-electronic means (such as by post or telephone). and provide services.
- This includes record-keeping, research, reporting and statistics, data security, ensuring the quality of our products and services, investigating and responding to inquiries and complaints, obtaining credit inquiries and checks; provide payment performance data to credit reference agencies, modify pricing, collect debts, detect and prevent fraud, manage risk, recruit and train our employees, and protect our rights, property and safety (and those of others); rights). You can object at any time to processing that is carried out on the basis of our legitimate interests. sales@rosscontrols.com.

HOW WE SHARE YOUR PERSONAL INFORMATION

Where we use your personal information for the purposes set out above, we may share your personal information with:

Third-party providers who provide us with the following types of services: marketing, logistics, software, and customer relationship management.
Any third party provider, distributor or agent appointed by us as a sales agent or to provide services on our behalf, who may process sales or provide services on our behalf; provided with access to certain ROSS Group customer account information in order to
If we run a credit check, report on your payment history, and/or seek to collect a debt owed to us by a licensed credit reference agency, debt collection agency, or attorney.
If we seek professional advice from our accountants, auditors, lawyers or similar advisors
Investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction relating to the ROSS Global Family
Other third parties authorized by the customer
We will not sell your personal data to third parties.

RETENTION PERIOD OF PERSONAL INFORMATION

We will keep your personal information no longer than necessary for the purposes for which it was collected.

When determining the relevant retention period, we consider the following factors:

Legal obligation under applicable law to retain data for a certain period of time
Statute of limitations under applicable law
Potential conflicts
Guidelines issued by relevant data protection authorities

Otherwise, we will securely erase your information when it is no longer needed.

USE OF COOKIES ON OUR WEBSITE

Our website uses cookies to improve your experience while visiting our website.

Where applicable, our website uses a cookie control system allowing you to allow or disallow the use of cookies on your computer/device on your first visit to the website.

This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files, such as cookies, on a user's computer / device.

Cookies are small files saved to your computers hard drive that track, save and store information about your interactions and usage of the website. This allows our website, through its servers, to provide you with a tailored experience within this website.

If you wish to deny the use and saving of cookies from our website on your computers hard drive, please take necessary steps within your web browser's security settings to block all cookies from our website and its external serving vendors. must be taken.

Our website uses tracking software to monitor our visitors to better understand how our visitors use our website. This software is powered by Google Analytics and uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your usage of the website, but will not store, save or collect personal information. Please see Google's privacy policy for more information.

http://www.google.com/privacy.html.

You can access cookie settings selection options by clicking on the link below:

Cookie Settings Selection

CONTACT & COMMUNICATION

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is stored securely under the Data Protection Act 1998 until it is no longer needed.

Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. To do. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to respond to any questions or inquiries you may have submitted. This includes using your information to register you for any email newsletter program the website operates, including using your information to register you for any form to email process. and only with your express permission. Or if you have previously purchased from us or inquired about purchasing a product or service that the newsletter relates to. This is by no means an entire list of your rights with respect to receiving email marketing materials.

MARKETING

We may send you direct marketing about our products and services via email, if consistent with the marketing preferences you have provided to us.

We only send direct marketing about our products and services via email:

If you agree
If you do not object to this

Consenting to the use of your personal information for direct marketing purposes is voluntary and if you choose not to consent, this will not affect your access to and use of our website.

You may contact ROSS Global Family at any time by clicking the 'unsubscribe' link at the bottom of any email you receive from ROSS Global Family, or by contacting ROSS Global Family directly by filling out the contact form on this website. You may opt out of receiving direct marketing information from the ROSS Global Family.

If you notify ROSS Global Family that you do not want us to share information relating to you or your company in the manner described herein, ROSS Group will use reasonable We will proactively remove such information from our database.

SOCIAL MEDIA PLATFORMS

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions and privacy policies of each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding their privacy and personal information. This website and its owners do not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive information to contact them through primary communication channels such as by telephone or email. We recommend that you take it.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform. You do so at your own discretion before using such social sharing buttons and note that the social media platform respects your request to share a web page through your social media platform account. Track and save each

We recommend that you keep in mind that this may occur.

SHORTENED LINKS ON SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. Some social media platforms shorten long URLs [web addresses] by default.

Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners We cannot be held responsible for any damage or impact caused by this.

INQUIRY

If you would like more information about this Privacy Policy or would like to make a complaint, please contact us by filling out the contact form on our website.

PRIVACY POLICY DOWNLOAD

Click here to download a copy of our privacy policy for your records.